Whatever business you’re in, from manufacturing to service to retail, if you have been trying to manage and maintain your IT equipment, Inverse Technology invites you to stop doing it yourself. While it may have been a good idea to handle it yourself early on, DIY usually doesn’t generate a good ROI over time. Let’s talk about why businesses should outsource break-fix services. 

First, break-fix service refers to a type of IT support model where services are provided on an as-needed basis to address and resolve specific hardware or software issues when they occur. It involves fixing problems after they have happened rather than proactively preventing them. (There is a strategic case to be made here for going beyond this model to outsourcing all the IT support services, which usually results in less downtime and, therefore, greater revenue.) 

Whether you should outsource break-fix services can depend on several factors:

  1. Business Needs: Consider the frequency and complexity of your IT issues. Outsourcing break-fix services may be beneficial if you experience frequent problems that disrupt your operations or require specialized expertise.
  2. Cost: Outsourcing break-fix services can be more cost-effective for businesses that don’t have a constant need for full-time IT staff. Instead of hiring and training employees, you pay for support on an as-needed basis.
  3. Expertise: Assess your in-house IT capabilities. Outsourcing to professionals with specialized skills and knowledge can be advantageous if you lack the necessary expertise to handle certain technical issues.
  4. Scalability: Outsourcing allows you to scale your IT support based on your requirements. You can easily adjust the level of service depending on the volume of incidents or the growth of your business.
  5. Service Level Agreements (SLAs): When outsourcing, ensure clear SLAs with the service provider, defining response times, issue resolution times, and the level of support you expect. This ensures you receive timely and reliable assistance.
  6. Data Security and Confidentiality: Evaluate the security measures and confidentiality protocols the service provider implements to protect your sensitive data. Ensure they adhere to industry standards and regulations.

The decision to outsource break-fix services depends on your unique circumstances, business requirements, and available resources. Inverse Technology will be glad to meet with you to review your unique situation, and together, we can determine if it is right for your business. Call today 800-854-2444 or visit www.InverseTech.com