Managed Services/Support
Our managed services can provide the support your organization needs to maintain productivity and peak efficiency while freeing up your internal resources to focus on core business functions.
No company needs or wants downtime.
Our ala carte services are designed to fit our customers’ needs and include:
HELP DESK
Our dedicated team is ready to assist and resolve problems when you need us. Just one call or email away.
BREAK-FIX
Our team can be on standby to respond to issues and incidents as they arrive, whether it is hardware or software related.
ONGOING MONITORING
Monitoring clients’ IT systems and infrastructure in real-time to identify and address potential issues before they cause significant disruptions, thus preventing downtime and minimizing the impact on business operations.
DISPATCH (LOCAL & NATIONAL)
Whether one location or one hundred, Inverse Technology Solutions has experienced technicians ready to address IT-related issues or incidents at any of your sites; not only can we provide hands-on expertise but can assist in sourcing hardware and software as well to address the issue at hand in a timely and efficient manner.
TECHNOLOGY ROLLOUTS
Many organizations lack the experience or resources to manage a full-scale technology roll-out. Rely on Inverse Technology Solutions to help you plan and implement the new technology. Our tech experts can help as much or as little as needed, including sourcing, planning, testing, pilot deployment, user training, full deployment, and post-deployment assessment.
SYSTEMS MANAGEMENT (INCLUDING VOICE)
We aim to ensure our client’s IT or voice systems operate reliably. Our management services include practices and processes to monitor, control, maintain, and optimize a client’s IT and voice infrastructure, systems, and resources. While many SMBs rely heavily on these systems, they often don’t have the internal staff to ensure consistent uptime.